The pandemic requires an extension of the lock down and thus a further closure of the catering trade until March 7, 2021.
We keep our hotel operations open and take in guests who are traveling for business or urgent medical reasons.
Our personal assistants are available to you on weekdays from 9:00 a.m. to 4:30 p.m. for reservation and event inquiries.
Reservation department: +49 2054 1204 0 Events department: +49 2054 120 4 314
Schloss Hugenpoet GmbH & Co. KG, August-Thyssen-Straße 51, 45219 Essen (hereinafter referred to as: “we”), as the operator of the website www.hugenpoet.de, are the body responsible for the personal data of the user (hereinafter referred to as: “you”) of the website within the meaning of the German Federal Data Protection Act (“BDSG”).
1. Collection of Personal Data
Personal data also includes information about your use of our website. In this connection, we collect your personal data about you as follows: information about your visits to our website, such as the volume of data transferred, the place from which you called up the data from our website, as well as other connection data and sources that you retrieve. This generally occurs by using log files and cookies. See below for more information about log files and cookies.
2. Intended Use
We use your personal data for the following purposes:
To provide the services requested by you;
To ensure that our website is presented to you in the most effective and interesting manner;
To fulfil our obligations arising from any contracts concluded between you and us, or any reservations;
To enable you to participate in interactive offers, if you so desire;
To notify you of any changes to our services.
3. Information about your Computer, Cookies and Targeting
Every time you access our website, we collect the following information about your computer: the IP address of your computer, the request from your browser and the time this request was made. The status and the volume of data transferred in the context of this request are also collected. In so doing, the IP address of your computer is only saved for the duration of your use of the website and is then deleted immediately or rendered anonymous by truncation. The other data is saved for a limited period of time. We use this data for the purpose of operating our website, particularly to determine and eliminate errors on the website, to determine the utilisation of the website, and to make adjustments or improvements.
In some circumstances, we also collect information on your use of our website by using so-called browser cookies. These are small text files that are stored on your data carrier and that save specific settings and details about your browser to share with our system. A cookie will typically contain the name of the domain from which the cookie data was sent, as well as information on the age of the cookie and an alphanumeric identifier. Cookies enable our systems to recognise the user’s device and to make any presettings immediately available. As soon as a user accesses the platform, a cookie is transmitted to the hard disk of the relevant user’s computer. Cookies help us to improve our website and enable us to offer you a better service that is tailored more closely to your preferences. They enable us to recognise your computer when you return to our website, which means that we can:
– save information about your preferred activities on the website and therefore tailor our website to your individual interests. This includes, for example, advertising customised to your personal interests;
– speed up the processing of your enquiries;
Only the above data on your use of the website is saved in the cookies we use. This data is not saved with a personal reference to you, but by assigning an identification number to the cookie (“cookie ID”). The cookie ID is not combined with your name, IP address or similar data that would enable the cookie to be assigned to you. Refer to point 3.6 to find out how to prevent the use of browser cookies.
Our website uses so-called tracking technologies. We use these technologies to make our internet offer more interesting for you. This technology enables us to deliver advertising to internet users who have already expressed an interest in our website on our partners’ websites. This advertising material is displayed on our partners’ websites on the basis of a cookie technology and the analysis of previous user behaviour. This analysis is conducted under a pseudonym; no user profiles are combined with your personal data. If you do not agree to the creation of user profiles, you can object to this by sending us a message. A special opt-out cookie will then be stored on your computer; it must be stored there permanently. If you delete this cookie or if it is automatically deleted by browser settings, you will have to reinstall this cookie the next time you visit our website.
We collaborate with business partners, in particular the booking platform hoteliers.com, which helps us to make our internet offer and the website more interesting for you. When you visit our website, therefore, cookies from these partner companies will also be saved on your hard disk. These cookies are deleted automatically after the specified time. Our partner companies’ cookies are also only used to collect data under a cookie ID, which enables our advertising partners to deliver advertising to you that could actually interest you. Refer to point 3.6 to find out how to prevent the use of such cookies.
If you do not agree to the use of browser cookies, you can set your browser not to accept cookies. Please note that in such a case, you would only be able to make limited use of our website, or not at all. If you wish to accept our cookies only, but not the cookies of our service providers and partners, you can select the setting “Block third-party cookies” in your browser.
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and that enable us to analyse your use of our website. As a rule, the information generated by the cookie concerning your use of this website will be transmitted to a Google server in the USA and stored there.
If IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within the Member States of the European Union and in other countries which are contracting parties to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and truncated there in cases of exception. On the instructions of the operator of this website, Google will use this information in order to analyse your use of the website, to compile reports about website activities and to provide other services related to the use of the website and of the internet vis-à-vis the website operator. The IP address transmitted from your browser within Google Analytics will not be linked to other Google data.
4. Data Security
All information you provide us with will be stored on servers within the European Union. Unfortunately, the transmission of information via the internet is not completely secure, which is why we cannot guarantee the security of data you have transmitted to our website via the internet. However, we secure our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorised persons by taking technical and organisational measures. In particular, we transmit your personal data in encrypted form. To do this, we use the coding system SSL (Secure Socket Layer) [or TLS (Transport Layer Security)].
5. Handling of your Personal Data
In the context of a booking or reservation via the service provider hoteliers.com, which provides a booking system, your personal data will be collected, saved and forwarded to us. hoteliers.com makes no further use of your data. We will not forward your personal data to third parties, unless you have agreed to the data transfer or we are entitled or obliged to transfer data due to legal provisions and/or official or court orders. This may especially be the case concerning the provision of information for law enforcement purposes, to avert danger or to enforce intellectual property rights.
6. Data Protection and Third-Party Websites
The website may contain hyperlinks to and from third-party websites. If you follow a hyperlink to any of these websites, please note that these we cannot assume any responsibility or liability for third-party content or data protection conditions. Please check the relevant applicable data protection conditions before transmitting personal data to these websites.
8. Your Rights; Contact Details
You may view your personal data at any time free of charge, and request the correction and/or deletion and/or blocking of this data, if necessary. To do this and/or to obtain more information about this, please contact us via firstname.lastname@example.org. If you have any questions, comments or enquiries concerning the collection, processing and use of your personal data by us, please contact us using the contact details provided.