General terms and conditions for table reservations
Dear guests, dear friends of the house,
Unfortunately, in the past we had more so-called "no-shows" in our restaurant HUGENpöttchen. No shows means the non-appearance of guests without prior cancellation or cancellations by guests at short notice, in both cases despite a table reservation.
Many guests are unaware of the financial and organizational effort required before the visit begins. It is often not possible to give the reserved table spontaneously to other guests. In that case we bear the costs for the deployment of staff and the purchased groceries.
That is why, after a long reflection period, we have decided to introduce cancellation fees for table reservations in our restaurant HUGENpöttchen and in our star restaurant Laurushaus. We will ask for a guarantee of the booking by credit card when making the reservation and confirm the booking in writing in the form of an email.
You can cancel your booking free of charge up to 48 hours before your visit. You must submit this in writing to avoid misunderstandings. If no cancellation is made, we charge a fixed amount of EUR 30.00 in our restaurant HUGENpöttchen for each guest who does not show up.
The fixed amount will be charged to the credit card provided when making the reservation, after which you will receive a no-show invoice.
We ask for your patience that we are unfortunately forced to take this step for cost reasons.
We thank you for your understanding and look forward to your next visit in our restaurant.